← ITIL FoundationITIL v5 Concepts
Concept Guides
ITIL v5 Concepts
Explained One at a Time
Short, focused guides on the specific concepts that trip candidates up most often — each with a practice question at the end.
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Incident vs Problem Management
The most commonly confused pair on the exam.
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Change Enablement Explained
Standard, normal, and emergency changes.
⛓️
Product & Service Lifecycle Model
All 8 PSLM activities, replacing the old value chain.
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Continual Improvement Model
All 7 steps, in order, with a worked example.
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The AI Capability Model (6C)
Creation, Curation, Cognition, and the other three Cs.
🗂️
Data Governance in ITIL v5
A newly formalised practice, explained clearly.
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